Forums/SleekApps.com - CodingMall.com customers
If you purchased an extension from SleekApps.com or CodingMall.com
Wes Odom
posted this on April 19, 2011 03:25 pm
When you purchase an extension
- You are sent to paypal for payment.
- When your transaction is complete PayPal notifies our server
- Our server sends you an email with your login details.
- You login to the members area and download your extension.
If you did not recieve your email check these two issues:
1. Your transaction was not Completed.
Possible causes:
- paypal placed a hold on the transaction
- the transaction is pending due to funds transfer
- your paypal account has not been verified
What to do:
- log in to your paypal account and make sure the transaction payment status is listed as "Completed"
2. Your member details email is missing
Possible causes:
- you are checking another email address beside your paypal email address
- your member details email is in your spam folder
- you are using a white listing service that requires confirmation before allowing emails through.
What to do:
- check your paypal email account
- check your spam folder
Still having problems?
Email your respective site:
OR:
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